Q: The software asks for a license code. Do I need a license code to try the software?
A: No. You can try the software trial version without a license code. It has 30 seconds conversion limitation for audio files and 3 minutes for video. After the program activation, it will convert your files completely.

Q: What are the system requirements?
A: Minimum system requirements are: Windows Vista x32/x64, Windows XP x32/x64 or Windows 2003 x32/x64 256 Megabyte RAM Windows Media Player, QuickTime Player or Real Player installed (depending on the file format you're converting)

Q: What kind of files can AllMusicConverter convert?
A: AllMusicConverter can convert any file that can be played in Windows Media Player, QuickTime Player or Real Player on your PC, e.g. Purchased or copied WMA, M4P, AAC, WAV, MP3, OGG, OMA, WMV files etc. AllMusicConverter also supports Real Audio files and audiobooks.

Q: What output formats does AllMusicConverter support?
A: For audio conversion AllMusicConverter output formats are MP3, M4A (MPEG4 AAC) and WAV, for video conversion - MP4 and AVI.

Q: Why can't I convert my files?
A: Please be sure you can play your files in Windows Media Player, QuickTime Player or Real Player (depending on the file type) on your computer. If you can do this, AllMusicConverter must convert these files.

Q: Can I copy my PURCHASED files to iPod, iPhone?
A: Yes, you can copy your purchased files to your iPod after you have converted them with AllMusicConverter.

Q: Does AllMusicConverter preserve ID3 tags?
A: Yes, it does.

Q: How do I achieve the best conversion quality?
A: Please check your AllMusicConverter settings, select the highest compression quality and make sure that your PC is not used by any CPU-intensive tasks during the conversion process.

Q: I didn't get my license code!
A: Please e-mail support@all-music-converter.com, describe your problem and provide us with your order details (your full name, e-mail address, order / reference number).

Q: Can I use my AllMusicConverter license code on multiple computers?
A: No. One license code can be activated only on one PC.

Q: What is the difference between Platinum and Professional editions?
A: AllMusicConverter Platinum edition converts 2 files at the same time and has maximum audio conversion speed 6X, while Professional edition can convert up to 16 files simultaneously with summary conversion speed up to 50X ( depending on your PC performance). AllMusicConverter Professional edition also includes audio CD Ripper.

Q: Can I convert video files with AllMusicConverter?
A: Yes, you can. Please note that you need AllMusicConverter Pro+VideoRip edition for this.

Q: I can't find AllMusicConverter YouTube Ripper!
A: AllMusicConverter YouTube Ripper is a plug-in for Internet Explorer. You can convert and save the desired video clips by clicking "Rip YouTube File" button.

In case you haven't found the answer, please send your detailed problem description to support@all-music-converter.com. Please provide more information than just "the software doesn't work for me", and we will assist you as quick as it's possible.